Company Policies, Terms & Conditions
As an ISO9001 certified organisation, AusHealth is supported by a number of key documents:
AusHealth collects personal information when we provide our services to you and our clients. AusHealth usually collects personal information such as your name, address, telephone numbers, email, citizenship information, financial information, credit information and, in some instances, your date of birth. Generally, AusHealth will tell you why we are collecting information, when we collect it and how we plan to use it or this will be obvious at the time of collection. AusHealth collects information regarding our employees, our clients and customers of our clients, employees of our clients, business contacts and contractors.
AusHealth usually collects personal information directly from you although sometimes we may use agents or service providers to do this for us. AusHealth may also acquire lists from other sources, both from other companies and from public documents.
We may also collect sensitive information about an individual, which includes healthcare information, medical records and drug test information. We will not collect sensitive information about an individual unless the individual consents to the collection of the information and the information is reasonably necessary for one or more of our functions or activities, or as permitted or required by law.
We will not use sensitive information collected from an individual for any direct marketing unless you have consented to the use or disclosure of the sensitive information for that purpose.
Use of Information
AusHealth uses personal information collected from you to provide our services to you, to fulfill administrative functions associated with these services, for example billing, to enter contracts with you or third parties and for direct marketing and client relationship purposes.
We will not use or disclose personal information for a purpose other than:
- A purpose you would reasonably expect;
- A purpose required or authorised by law; and / or
- A purpose for which we have otherwise sought your consent.
When you are online, AusHealth collects information regarding the pages within our network which you visit and what you click on.
Disclosure of Personal Information
AusHealth does not disclose personal information that it holds about clients or recipients to third parties without their consent, unless permitted under the Privacy Act 1988 (Cth) or otherwise required by law. AusHealth respects the privacy of users visiting our website and does not share any personally identifiable information with any third parties.
AusHealth may disclose limited personal information to local or overseas agents for the purposes of engaging those agents to aid in AusHealth's direct marketing and managing client and contact databases. The countries outside of Australia where we are likely to disclose your personal information include the USA and UK. AusHealth will obtain your consent or provide you fair warning if we are to disclose your personal information to an overseas recipient for any other purpose.
Use of Aggregate Data
AusHealth may collect certain non-personal information to optimise our goods and services including our web pages for your computer (e.g. the identity of your internet browser, the type of operating system you use, your IP address and the domain name of your internet service provider). AusHealth may use such non-personal information for internal purposes, including but not limited to improving the content of our sites.
AusHealth may use personally identifiable information in aggregate form to improve our goods and services including our web sites and make them more responsive to the needs of our customers.
AusHealth only uses personal information necessary to perform the services requested. Occasionally, clients provide more personal information than is necessary for that purpose (for example, providing us with a name, street address and email address, when only the name and email address are necessary). In such cases, AusHealth identifies and utilises the required data. The rest of the data remains secure and unused until it is destroyed or returned to the client, upon request. AusHealth only stores personal information when specifically requested to do so by the client, or as part of standard back-up/archiving process. All archived files are stored in a secure facility.
AusHealth utilises reasonable and appropriate protections to ensure that personal information in its care is not misused, interfered with or lost or accessed or modified without proper authorisation. Access to personal information stored on AusHealth servers is restricted to those employees or contractors who require such access to perform a legitimate business purpose relating to the Services, maintenance, internal security or other related issues. All AusHealth employees and contractors, as a prerequisite for employment, are required to sign a strict and detailed confidentiality agreement in relation to the personal information that they will have access to.
In the event of a data security breach, the affected individual/s and Office of the Australian Information Commissioner (OAIC) should be notified. See Data Breach Incident Procedure for information.
When your personal information is no longer needed, and AusHealth is not required by or under any law or an order of a court or tribunal to retain the information, AusHealth will take such steps that are reasonable in the circumstances to destroy or de-identify the information.
AusHealth stores data securely on servers based in Australia and Overseas. Where AusHealth or AusHealth's agents store data on behalf of AusHealth, AusHealth will take steps to ensure that the Australian Privacy Principles will apply to the agents AusHealth engages. Outside of direct marketing and securely managing contact databases, it is unlikely that AusHealth will disclose information overseas unless it is at your consent and to a location that you have nominated. During electronic communications, AusHealth or our agents may electronically deliver information requested by you to nominated email accounts or websites where their data may not be stored in Australia. If this is of concern to you, please check your nominated delivery address.
Please be aware that when you access electronic communications from Australia, the data may be stored on an overseas server. Where your nominated electronic delivery address stores data overseas, AusHealth expects that you will be aware of this and have knowingly consented to the communication being delivered overseas.
Where AusHealth communicates personal information to our agents or our service providers through a server that is overseas, AusHealth will only do so where we have your consent, where we are expressly allowed through other means or where we hold a reasonable belief that the recipient is subject to a law, binding scheme or contract which effectively upholds the principles for the fair handling of the information that are substantially similar to our obligations under the Australian Privacy Principles.
Correction of Personal Information
AusHealth takes reasonable steps to ensure that all personal information it holds is accurate, complete and up to date. Clients and other individuals should also promptly notify AusHealth if any personal information that AusHealth hold about them is incorrect or out of date. We will take reasonable steps to ensure the personal information which we hold remains accurate and, if you advise us of a change of details, we will amend our records accordingly.
Access to Personal Information
Individuals may request access to the personal information that AusHealth holds about them via AusHealth's Privacy Officer at the contact details set out in section 16 below. AusHealth will respond to the request for access within a reasonable period after the request is made and give access to the information in the manner requested by the individual, if it is reasonable and practical to do so, or in a way that meets the needs of AusHealth and the individual. AusHealth may charge its reasonable costs in responding to a request for access to personal information. If AusHealth refuse to give access to any personal information AusHealth will provide the individual with a written statement that sets out the reasons for the refusal and how the individual may complain about the refusal.
Individual recipients seeking access to their personal information that AusHealth has received from its Clients should contact the Client directly. AusHealth is happy to provide access to such personal information, to any interested recipient upon request, providing appropriate identification is made available and the Client consents to the release of the information.
Individuals seeking to remove themselves from future messages sent from AusHealth, including any direct marketing, should follow the instructions found within the sent message. After the opt-out request is processed, a final message is sent to the recipient confirming the address removal. AusHealth requirements state that all client messages sent to recipients must contain contact information at the beginning or end of the message.
Online Links to Third Party and Co-Branded Sites
Review of Compliance
Knowing Your Privacy Rights
You may interact with us anonymously where this is lawful and practicable.
You have the right to request access to the personal information you provide, and to correct or update your personal information. This right is subject to certain exceptions allowed by law.
You may instruct us to remove any previous consent you provided to receive marketing communications from us as set out in section 12 above.
You can obtain further general information about your privacy rights and privacy law from the OAIC by:
- Calling their Privacy Hotline on 1300 363 992: or
- Visiting the official web site at www.privacy.gov.au
AusHealth Corporate Pty Ltd
65 Hardys Road, Underdale SA 5032
Phone: +61 8 8132 7400
If you wish to make a formal privacy complaint, you should contact AusHealth by emailing email@example.com and placing ‘PRIVACY COMPLAINT’ in the subject header. AusHealth will deal with all complaints fairly and in confidence. After an initial complaint, if you are unsatisfied with our resolution you may escalate your complaint to the OAIC after 30 days have passed from when you informed AusHealth of your complaint.
If you are unsure about whether you can complain to the OAIC please use the OAIC’s ‘complaint checker’ on their website: http://www.privacy.gov.au/complaints/who/complaintchecker or contact the OAIC enquiries line on 1300 363 992. Complaints can be made to the OAIC over the internet or by completing and submitting the OAIC’s Privacy Complaint Form.
The term ‘Safety’ used below applies to occupational health, safety & welfare, public safety, risk management, injury management and environmental protection.
AusHealth Corporate Pty Ltd (“Company”) is committed to creating a workplace that is safe, healthy and injury-free. Our employees are our most valuable assets, and their safety and health is our first priority. Safety is essential to all business functions and is never compromised under any circumstance. Every Employee has a responsibility to maintain our work environment including reporting hazards and working toward preventing accidents.
Our Safety Mission
To eliminate all workplace injury and disease and to take all reasonable steps to protect all persons involved with AusHealth Corporate Pty Ltd (“Company”) by incorporating regularly reviewed and continuously improved hazard and risk management systems, practices and procedures in all aspects of business operations at all operational levels.
Our Safety Vision
To develop an innovative and positive safety culture that extends to all organisational levels and is adopted by all Employees, including those that provide contractual services to the Company.
The Board of Directors and Managing Director are ultimately accountable for safety and delegates the responsibilities for the implementation of all associated policies and procedures to the Managers of each department and section within the Company.
All Employees will be provided with:
- Safe systems of work and a workplace environment free of the risk of injury or illness;
- Effective rehabilitation to assist work-injured employees with a prompt return to work to their pre-injury / illness condition and to achieve the best practicable levels of physical and mental recovery.
- Recognises the requirement for legislative compliance in relation to all aspects of safety;
- Supports a hazard elimination approach to safety, or where impractical, implements effective risk management strategies;
- Gives consideration to safety in all organisational functions and at all organisational levels;
- Provides information, instruction, training and supervision as necessary to ensure that each Employee is safe from injury and risks to health;
- Undertakes effective hazard, injury and illness reporting, recording and investigation;
- Establishes measurable objectives and targets in all areas of safety to ensure continued improvement;
- Incorporates a commitment to communication, consultation and participation in safety at all levels;
- Supports the use of internal and/or external expertise where appropriate;
- Recognises its safety obligations and responsibilities to public safety and all persons who enter the Company’s workplace including labour hire, contractors and subcontractors, volunteers and visitors;
- Recognises its obligation to care for the environment.
AusHealth Corporate Pty Ltd ('AusHealth') is a professional service provider assisting Australian organisations, in turn allowing us to support medical research improving the health of all. This is achieved through our three divisional operations:
- AusHealth Work: Delivering accredited workplace drug and alcohol testing, vaccinations and wellness education and training.
- AusHealth Hospitals: Managing patient payment solutions for Australian hospitals.
- AusHealth Research: Translating and commercialising hospitals research into leading edge medical technologies and treatments.
AusHealth is commited to:
- Providing consistent high-quality products and services and as such we have implemented a quality management system compliant with the requirements of ISO 9001:2015 Quality Management Ssytems - Requirements; and
- Monitoring the fulfillment of customer needs and expectations in order to meet and exceed their requirements.
AusHealth will deliver:
- Products and services in accordance with applicable statutory and regulatory requirements;
- Continual improvements to the suitability, adequacy and effectiveness of the quality management system; and
- A clear commitment to achieve specific, measurable, attainable, relevant and timely key strategic objectives, within the established framework of Operations, Sales and Marketing, People and Culture, Strategy and Finance and Legal.
Management fully endorses this Quality Policy and the formal quality management system which has been implemented through all AusHealth divisions and Australia wide operations. It is the responsibility of AusHealth personnel to ensure it is continually understood, implemented and maintained throughout the company.
AusHealth Corporate Pty Ltd ('AusHealth') is committed to undertaking its business in a manner that recognises the importance of environmental protection and sustainability.
AusHealth's vision with respect to the environment is to develop an innovative and environmentally friendly culture that extends to all organisational levels and is adopted by all employees, including those that provide contractual services to AusHealth.
The Managing Director is ultimately accountable for environmental protection and delegates the responsibilities for the implementation of associated policies and procedures to the Managers of each department and section within AusHealth.
AusHealth is committed to minimising environmental impacts in all our operations by:
- complying with all applicable laws, regulations and statutory obligations relating to environmental issues
- managing environmental and related issues in accordance with any client requirements, policies and procedures
- identifying and proactively managing our environment hazards which may pose risks to the community, environment or property
- identifying, reporting, investigating and resolving all environmental incidents and non-conformances
- increasing environmental awareness amongst employees
- striving to continually improve our environmental sustainability
- undertaking our operations using minimum impact methodologies
- considering environmental issues through our procurement activities
- using waste management hierarchy to improve our resource efficiency and reduce the total proportion of our waste sent to landfill.
AusHealth will implement a training program for its staff to raise awareness of environmental issues and enlist their support in improving the Company's performance.
AusHealth's quotes are subject to AusHealth's standard Conditions of Sale of Goods and Services available below.
Final numbers as confirmed by the client (five days prior to commencement of each vaccination clinic) is what will be charged. If no update to numbers is received in that timeframe, the number supplied at registration will be charges. Any changes to the confirmed number are subject to negotiation and additional charges may apply.
AusHealth does not offer ‘catch up’ clinics to clients for employees who were allocated a vaccine, but not present on the day. Additional or repeat clinics can be arranged as a new clinic, with all associated fees and charges
Anticipated vaccination rate is 6-8 participants per 15 minutes.
Travel time applies when an immunisation nurse is not available in your area. Any travel costs including airfare, travel time, accommodation, transport or meals for nominated sites will be charged at cost to you plus 10% administration fee.
Waiting time may apply if fewer than 20 people vaccinated per hour. Set up and clinic completion tasks are included in the rate.
If client cancels within 24 hours of scheduled vaccination services, a fee of $250 (+GST) and all associated costs will be incurred.
1. Basis of Sale
1.1 All goods and services sold by AusHealth Corporate Pty Ltd trading as AusHealth (“AusHealth”) are sold only based on these conditions of sale. If any other terms are proposed by the buyer, these conditions prevail to the extent of any inconsistency.
1.2 Nothing in these Conditions shall be read or applied to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right of remedy implied by law (including the Australian Consumer Law) except to the extent permitted by law.
1.3 No promise, representation or undertaking in relation to these Conditions shall bind AusHealth, unless AusHealth expressly agrees otherwise in writing.
2.1 Unless otherwise stated, all prices are in Australian dollars and are subject to change.
2.2 Prices exclude delivery and unless otherwise indicated, a handling and delivery charge may be added to each order.
2.3 Unless otherwise stated all prices exclude the Australian Goods and Services Tax (GST).
3. Ordering Procedures
3.1 Orders should be placed directly with AusHealth. To ensure rapid processing of orders the buyer should furnish:
i) Purchase order number or credit card number;
ii) Name and address of buyer for invoice.
3.2 Training and Consultancy Services bookings and orders should be accompanied with:
i) Completed training registration form for each participant;
ii) Where applicable written instructions for requested consultancy services.
3.3 Goods purchase orders should clearly display:
i) Name and address of buyer for shipping and invoicing;
ii) Product catalogue number and name;
iii) Quantity and pack size(s) of products requested;
iv) Any special packing and shipping instructions.
3.4 Delivery of Drug and Alcohol Testing Services
i) AusHealth will deliver drug and alcohol testing services according to AusHealth's template Standard Operating Procedure (SOP), a copy of which is available upon request. AusHealth understands that drug and alcohol testing requirements change with industrial and organisational requirements, and AusHealth's template SOP can be tailored to suit the needs of our clients. Unless otherwise modified and agreed to in writing by both AusHealth and the Client, all testing services will be delivered in accordance with the template SOP.
3.5 Delivery of Vaccination Services
i) Final numbers as confirmed by the client five (5) days prior to the commencement of each vaccination clinic is what will be charged. Any changes to the confirmed number are subject to negotiation and additional charges may apply.
ii) A minimum charge applies per vaccination clinic.
iii) AusHealth does not offer ‘catch up’ clinics for employees allocated a vaccine but not present on the day.
3.6 Delivery of Education and Training Services
i) For ‘Reasonable Cause Training’ courses delivered on the Buyer’s premises, each additional participant above the maximum number allowed will incur an additional fee per person.
4. Services Surcharges
4.1 It is a condition of providing ordered services that AusHealth reserves a right to charge a fixed or hourly rate for all site inductions and travel associated with the provision of the services ordered. AusHealth will not waive this right unless it is expressly declared in writing by a Director or Senior Manager of AusHealth, and will only do so on a case by case basis.
4.2 Where AusHealth is charged a fee by your business or organisation, or associate, affiliate or any third party for auditing, prequalification or some other purpose as a prerequisite or ongoing requirement of being a supplier of goods or services to your business or organisation, AusHealth reserves a right to charge your business or organisation the full cost of any such fee as a surcharge. AusHealth will not waive this right unless it is expressly declared in writing by a Director or Senior Manager of AusHealth, and will only do so on a case by case basis.
4.3 The rate of calculating surcharges, whether calculated on an hourly basis or by fixed rate, will not exceed the rate for calculating the hourly charge rate or fixed fee of the services requested. Where the services requested have not been quoted in an hourly rate, the surcharge billed will not exceed a rate determined by the actual hours required to complete the quoted services minus the associated induction and/or travel time unless excessive travel and/or associated expenses are accrued in the delivery of services.
4.4 Site inductions which may attract a surcharge from AusHealth include (but are not limited to):
i) inductions not conducted immediately prior to the delivery of on-site services;
ii) inductions not conducted at the site of delivery of services requested;
iii) inductions requiring completion online or by written documentation prior to arrival at a site to provide services.
4.5 Travel surcharges may be charged where a representative of AusHealth is required to travel more than 100km return trip to attend your site for the delivery of services.
4.6 Waiting time charges may apply for vaccination services where a minimum quota per hour is not met.4.1 It is a condition of providing ordered services that AusHealth reserves a right to charge a fixed or hourly rate for all site inductions and travel associated with the provision of the services ordered. AusHealth will not waive this right unless it is expressly declared in writing by a Director or Senior Manager of AusHealth , and will only do so on a case by case basis.
5. Terms of Payment
5.1 Standard payment terms are 30 days from invoice date. Ongoing late payment will, on issue of notification from AusHealth lead to withdrawal and renegotiation of our standard payment terms and conditions.
6. Payment Method
6.1 EFT - AusHealth Corporate Pty Ltd; BSB 105-139; account number 521745440; remittance advice to: firstname.lastname@example.org.
6.2 Cheque - to be crossed, marked “Not Negotiable” and made payable to AusHealth Corporate Pty Ltd.
6.3 Payment by Telephone - (08) 8132 7400 using MasterCard or Visa.
7. Trade Marks and Packaging
7.1 Unless otherwise declared in writing at time of sale, goods sold by AusHealth must be resold in original packages.
7.2 Where goods are sold under registered trademark, the buyer should note that these are owned by various companies and these companies will strictly enforce any rights (including the right to damages) in respect to any infringement of their trademarks arising in any manner whatsoever. The buyer must not itself use any logo, business name or intellectual property of any other company without express permission from the owner of the registered trademark.
8. Instructions for Use
8.1 All goods are sold on the condition that the buyer strictly follows the operating instructions including manuals, package inserts, material safety data sheets etc. supplied by the original manufacturer contained within the packaging or provided separately.
9. Delivery and Passing of Risk
9.1 Risk in the goods shall pass to the buyer upon delivery of the goods/services. Unless otherwise advised by the buyer, AusHealth will select the method of shipment of the goods. Where the buyer selects their own method of shipment, risk shall pass to the buyer when the goods leave AusHealth’s premises.
9.2 Property and ownership of the goods will not pass to the buyer but will remain with AusHealth until payment in full of the purchase price of the goods and all other amounts owing to AusHealth by the buyer.
9.3 Until property passes to the buyer:
i) The buyer shall hold the goods as fiduciary bailee and agent for AusHealth;
ii) Unless otherwise notified in writing the buyer is authorised to sell the goods in the ordinary course of business, only within Australia;
iii) After giving forty-eight (48) hours’ notice to the buyer, AusHealth shall be entitled to enter upon the premises between 9:00am and 5:00pm to inspect goods;
iv) The goods shall be stored separately in a manner to enable them to be identified and cross referenced to specific invoices;
10. Default by Customer
10.1 If the Customer defaults any payment, commits any act of bankruptcy, insolvency, appoints an administrator or enters receivership whether voluntary or involuntary, AusHealth may at its discretion, suspend deliveries or cancel any Contract so far as it remains unperformed without prejudice to its rights hereunder. Continuing to provide services after a default event in these circumstances will not be taken to be a waiver of this right.
10.2 The occurrence of any such default shall in no way prejudice the rights of AusHealth to recover any amounts due for Goods and Services previously supplied to the Buyer.
No order may be cancelled by the Buyer except with AusHealth's written consent and on the condition that the buyer will indemnify AusHealth against all losses from such cancellations.
11.2 Drug and Alcohol Screening and Testing Services:
i) All cancellations must be notified in writing to email@example.com. Bookings may be cancelled up to twenty-four (24) hours prior to the booked delivery of the services.
ii) Bookings cancelled less than twenty-four (24) hours prior to the booked delivery of the services will incur a cancellation fee and any associated costs.
11.3 Vaccination Services:
i) All cancellations must be notified in writing to firstname.lastname@example.org. Bookings may be cancelled up to two (2) business days prior to the booked and confirmed delivery of the clinic.
ii) Bookings cancelled less than twenty-four (24) hours days prior to the booked and confirmed delivery of the clinic will incur a cancellation fee and any associated costs.
11.4 Education, Training and Consultancy Services
i) All cancellations must be notified in writing to email@example.com. Registrations may be cancelled up to five (5) working days prior to delivery of the services and receive full refund.
ii) Registrations cancelled less than five (5) working days prior to the program will be non- refundable.
iii) Non-attendance will result in the full program fee being charged.
iv) Notification is required to substitute another registrant, no later than two (2) working days prior to the program should the nominated person be unable to attend.
v) Certificates, results and learning material will only be issued on receipt of full payment. Participants are required to submit all documents within six months of attending the course. After this date, participants will be required to register to re-sit the course.
vi) For training courses performed on the Buyer’s premises, all consultancy services will be conducted between 7am and 5pm Monday to Friday; additional charges may apply outside of these hours.
vii) For training courses provided on the Buyer’s premises, any travel costs including airfare, travel time, accommodation, transport and/or meals will be charged at cost plus 10% administration fee to the Buyer.
viii) For education and training courses provided on the Buyer’s premises where delivery dates and/or times change within 48 hours of the scheduled delivery, a change fee may apply.
ix) AusHealth reserves the right to cancel or postpone a program and/or course location to an alternative day and/or location. All registered participants affected by such a cancellation will receive a refund or be offered the opportunity to transfer to the next available program.
x) AusHealth reserves the right to amend its cancellation policy at any time and will amend its registration forms and processes accordingly.
12.1 AusHealth will not be liable for any loss or damage in transit when the buyer selects their own method of shipment.
12.2 AusHealth will not be liable for any failure to perform any contract due directly or indirectly to strikes, fire, explosion, flood, riot, lock-out, unavoidable accident, force majeure, or other cause beyond its reasonable control.
12.3 AusHealth excludes, to the full extent to which it is entitled to do so by law, all implied conditions and warranties, together with any liability for any loss or damage, direct or indirect, suffered by the buyer including special, indirect, consequential damage and loss of anticipated profit.
12.4 Where goods are sold for further use and processing prior to the resale by the buyer, any recommendations by AusHealth as to such use or processing is for information only and AusHealth accepts no responsibility whatsoever for any claim by the buyer and/or the end-user in respect of the finished product incorporating the goods sold.
13. Return of Goods
13.1 Return of all goods must be authorised by AusHealth in writing and be within seven (7) days of receipt of goods by the buyer.
13.2 Freight charged for the return of goods shall be paid by the buyer except where the goods are recalled by AusHealth or where the goods are subject to a fault of manufacture or where the goods have been supplied in error by AusHealth .
14.1 All claims must be notified in writing within seven (7) days of receipt of goods.
14.2 No adjustments will be allowed for outdated material unless notice is received from the buyer within seven (7) days of receipt of goods. AusHealth reserves the right to replace outdated material instead of allowing an adjustment.
14.3 If goods are ordered in error by the buyer and are accepted by AusHealth for return, a 10% restocking charge may be deducted from the adjustment given.
14.4 No claims will be considered by AusHealth unless the claim specifies the date and the Tax Invoice number and basis of claim.
15.1 Goods and Services Tax and any other impost applicable by law to the sale shall be to the buyer’s account.